How much is shipping?
Shipping is FREE!
Free Shipping all bay area of San Francisco, San Jose, Fremont, Tracy, Stockton, Los Angeles, Orange County, San Diego and some nearest bay area.
Delivery FREE IN HOME is available on all of our items. Our professional two-man team will deliver your order into the room of your choice. You tell us where to place the item and we will do it for you free of charge.
Installation?
We do assembly for extra $40 no matter how many pieces you buy
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
What if My Shipment Arrives Damaged?
Very rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us for cancellation or return for merchandise
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped or produced. Please contact us and we will assess your situation. A 20% re-stocking fee is also deducted from your refund. Since our products are offered with free shipping, please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your refund. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
Contact number 510 541 8602
508571-S3 Elmbrook 3-piece Upholstered Rolled Arm Sofa Set with Intricate Wood Carvings Brown
